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H21-287_V1.0 Practice Mock | Efficient Huawei H21-287_V1.0: HCSP-Presales-Service(AICC) V1.0

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q34-Q39):

NEW QUESTION # 34
What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

A. To record the call.
B. To route the call to the correct agent.
C. To set up and tear down the call.
D. To carry the actual audio media stream.

Answer: D

NEW QUESTION # 35
For a high-volume contact center, which reporting metric, when analyzed over time, is the most critical indicator of whether the AICC solution is correctly sized for the agent workforce?

A. First Call Resolution (FCR)
B. Number of interactions per day
C. Average Speed of Answer (ASA)
D. Agent Occupancy Rate

Answer: D

NEW QUESTION # 36
What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
B. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
C. They are synonymous terms for the same functionality.
D. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.

Answer: D

NEW QUESTION # 37
In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A. Training agents after the system is live.
B. Installing all components at once.
C. Deploying the solution to groups of users or sites incrementally to mitigate risk.
D. Rolling back the software to a previous version.

Answer: C

NEW QUESTION # 38
For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A. The average call duration.
B. The dialing ratio (number of lines dialed per available agent).
C. The time zone of the numbers being dialed.
D. The call transfer time.

Answer: B

NEW QUESTION # 39
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