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Salesforce Certified User Experience Designer Sample Questions (Q208-Q213):

NEW QUESTION # 208
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?

A. Search bar layout and loading page background
B. Brand color and loading page logo
C. Background image and focus link color

Answer: B

Explanation:
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app. References:
* Customize Salesforce Mobile App Branding
* How Salesforce App Branding Works

NEW QUESTION # 209
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?

A. Service-Blueprinting Workshop
B. Service Usability Testing
C. Management Committee Meeting
D. Pitch Session

Answer: A

NEW QUESTION # 210
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

A. Cognitive Walkthrough
B. Card Sorting
C. Tree Testing
D. User Test

Answer: B

Explanation:
Explanation
Card sorting is a technique that helps UX designers understand the mental model of users and how they organize information into categories. Card sorting involves giving users a set of cards, each with a piece of information or a feature, and asking them to sort them into groups that make sense to them. The designer can then analyze the results and identify patterns, similarities, and differences among the users' categorizations.
Card sorting can help the designer suggest a suitable architecture for the new internal community, based on how the employees think about the site's content and functionality. Card sorting can be done in person or online, using tools like OptimalSort or UserZoom1. References:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.1: Conduct user research
[UX Designer Certification Prep: User Research], Unit 3: User Research Methods
[Prepare for Your UX Designer Credential], Trailmix: User Research
[Card Sorting: A Definitive Guide]1

NEW QUESTION # 211
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access tosales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

A. All sales reps will have Read access to Accounts for all Opportunities.
B. All sales reps will have Read access to all Accounts.
C. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
D. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

Answer: D

Explanation:
Explanation
When the organization-wide default for Accounts is private, users can only access the accounts they own or are explicitly shared with them. However, when the organization-wide default for Opportunities is private, users can access the opportunities they own, are explicitly shared with them, or are associated with accounts they can access1. Therefore, when ownership-based sharing rules are created for each team to grant access to opportunities owned by their team members, the sales reps on the same team will also have Read access to the accounts for those opportunities. This is because the sharing rules for opportunities automatically grant access to the parent accounts2. However, the sales reps will not have Edit access to the accounts, unless the sharing rules specify Full Access for the opportunities3. The sales reps will also not have access to all accounts or all opportunities, only those that are owned by their team members or themselves. References: Sharing Records Owned by High-Volume Portal Users | Salesforce Security Guide, Sharing Rules | Salesforce Security Guide, Create Owner-Based Sharing Rules | Salesforce Security Guide

NEW QUESTION # 212
What are two benefits of inclusive design?
Choose 2 answers

A. Extending access to more users
B. Removing the need for 508 compliance
C. Reducing friction for users in achieving their goals
D. Tailoring a solution to one type of user

Answer: A,C

Explanation:
Explanation
Inclusive design is a design approach that aims to create products and services that are accessible and usable by as many people as possible, regardless of their abilities, preferences, or circumstances. Some of the benefits of inclusive design are :
Extending access to more users: By considering the diverse needs and situations of users, inclusive design can expand the reach and impact of the product or service. For example, designing a website that is compatible with screen readers can benefit not only users who are blind or visually impaired, but also users who are in low-light environments or have low bandwidth.
Reducing friction for users in achieving their goals: By removing unnecessary barriers and providing multiple ways of interaction, inclusive design can enhance the user experience and satisfaction. For example, designing a mobile app that supports voice input and output can benefit not only users who have difficulty typing or reading, but also users who are multitasking or have their hands busy.
References: : [UX Designer Certification Prep: Designing for Accessibility and Inclusion | Trailhead] :
[Inclusive Design | Salesforce Developer Guide]
Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here: https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.

NEW QUESTION # 213
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