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IIBA Cetified business analysis professional (CBAP) appliaction Sample Questions (Q109-Q114):

NEW QUESTION # 109
A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of
"Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".
The BA defined the following use cases:
*"Change system parameters"
*"Setup new supervisor"
*"Send mail notification"
*"Send SMS notification"
*"Send notification"
*"Pass a two-factor authentication"
The BA wants to create a Use Case diagram.
Which technique should be used to define a communications protocol between the PS and other systems?

A. Vertical prototyping
B. Interface analysis
C. Concept modelling
D. System analysis

Answer: B

Explanation:
Interface analysis is a technique that identifies and specifies the information that is exchanged between systems or system components. It defines the communications protocol, data format, and timing of the information exchange. Interface analysis is useful for designing and documenting the interactions between the PS and other systems. It can also help to identify potential issues or risks related to the integration of the systems.
Vertical prototyping is a technique that creates a working model of one or more aspects of a solution, such as the user interface, functionality, or performance. It is used to validate the requirements and design of the solution, and to obtain feedback from stakeholders. It is not directly related to defining the communications protocol between the systems.
Concept modelling is a technique that defines the terms and concepts relevant to a domain or a problem. It establishes a common vocabulary and understanding of the domain among the stakeholders. It is not focused on the technical details of the system interactions.
System analysis is a broad term that refers to the process of studying and understanding the current or desired state of a system. It involves identifying the system components, functions, inputs, outputs, and relationships.
It is not a specific technique for defining the communications protocol between the systems. References:
* [A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3], Chapter 10:
Techniques, pp. 402-403, 414-415, 420-421, 424-425.
* [Business Analysis for Practitioners: A Practice Guide], Chapter 5: Requirements Analysis and Design Definition, pp. 123-124, 133-134, 140-141, 144-145.

NEW QUESTION # 110
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique was the BA using to understand why the promotions were not being viewed?

A. Benchmarking and market analysis
B. Data mining
C. Observation
D. Use cases and scenarios

Answer: A

NEW QUESTION # 111

In order to align with the added value required from the parcel tracking solution, what would be an important requirements' category for the BA to give more focus?

A. Transition
B. Non functional
C. Stakeholder
D. Process

Answer: C

NEW QUESTION # 112
____ is the degree to which a set of inherent characteristics fulfills requirements.

A. Regulation
B. Scope
C. Quality
D. Project phase

Answer: C

NEW QUESTION # 113
You are the business analyst for your organization and are with another business analyst, Steve, on the requirements elicitation for a new solution. You warn Steve that you'll need to be tracing the requirements in an effort to prevent scope creep.
What is scope creep?

A. The scope grows slightly larger as more requirements, often unneeded, are added to the scope
B. Gold plating
C. The scope slips on the schedule which in turn delays the project delivery date
D. The scope shifts from the original intent of the business case

Answer: A

Explanation:
Explanation
Scope creep is the change or expansion in the project scope that occurs without proper assessment and approval. It can result in cost overruns, delays, and client satisfaction issues. Scope creep can happen due to unclear or changing requirements, lack of stakeholder involvement, poor communication, or inadequate change control. To prevent scope creep, business analysts should define the project scope clearly, manage stakeholder expectations, document and prioritize requirements, and follow a change management process.
References:
Scope Creep: Definition, Examples & How To Prevent It - Forbes
What is Scope Creep and 7 Ways to Avoid it [2023] * Asana
What is the meaning of Scope Creep in Project Management?

NEW QUESTION # 114
......

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